FAQ

Reservations and Pricing

How do I make a reservation?

You can easily book your experience on our website.

Can I reserve a private concert?

Unfortunately, we do not offer private concert reservations.

What is your cancellation policy?
  • Full Refund: Cancellations made by 19:00 (7:00 PM) local time on the day before your scheduled experience.
  • No Refund: Cancellations made after 19:00 (7:00 PM) local time on the day before your scheduled experience.
Can I pay by credit card?

Yes.

Experience Details

How long is the concert?

Each program lasts approximately 60 minutes, with time for interaction afterward.

Is prior experience with Japanese music required?

No prior experience is necessary. Just come and enjoy the music.

Will I be able to play actual traditional Japanese instruments?

Yes, with some of our plans, you will have the opportunity to play the koto. For more details, please check this page. For more details, please check this page.

Can I take photos or videos during the experience?

Of course! We encourage you to share your experience on social media.

Language

Is the experience conducted in English?

The program is primarily conducted in English, but the performers are not fluent in English conversation. If you need to communicate with the performers, an assistant will help translate.

Are there guides available in other languages?

We have staff who can speak French and Italian, so communication in other languages is possible in certain cases. However, as we may have to attend to other guests, the experience will primarily be conducted in English.

Additional Information

What should I wear for the experience?

Please wear your regular, everyday clothing.

Do I need to bring anything with me?

No, you don’t need to bring anything. Everything will be provided.